From Conflict To Opportunity

A Guide to Understanding and Managing Workplace Conflict

By James A. Cram and Richard K. MacWilliams

Many organizations continue to suffer the high cost of unmanaged conflict because they don’t understand its true impact or possible remedies. Frequently viewed as something negative, conflict is often avoided, resulting in damaged relationships, high stress and an unpleasant work environment. And yet, conflict cannot and should not be prevented. Addressing conflict effectively is an important element in achieving organizational effectiveness and enhancing productivity.

Table of Contents

With decades of management experience, Jim Cram and Rick MacWilliams have gained considerable practical experience in dealing with workplace conflict. Combining this experience with careful research, they present in this book a succinct and logical treatment of successful conflict management.

Important topics include:

• The crippling effects of unresolved conflict and a straight-forward system for measuring the real cost
• How and why conflict develops
• The important difference between interpersonal and organization- based conflict
• Common responses to conflict, including defensive behaviors
• How the use of power affects conflict 
• Dealing with anger and the importance of boundaries 
• How culture influences resolution strategies
• Planning, designing and implementing a successful program, including a sample plan   

"An invaluable resource… it gets to the core issues and offers practical guidance."

Deborah Nelson, Ph.D.
Co-founder and Vice president, Beacon Health Strategies, LLC
Harvard Medical School, Department of Psychiatry

Select shipping destination: Continental U.S. Alaska, Hawaii, or Canada

For international shipments or volume discounts, please contact us by email at: rkm@crambyriver.com.