Communication is often thought to be a process to transfer or share information. But this only involves moving data, in the form of words and numbers, from one place or person to another.

Communication between humans also contains many subtle messages, which simply cannot be transmitted over an internet connection. In fact, much of direct human communication is non-verbal.

Communication in organizations often follows patterns that vary depending on culture, structure and particular circumstances. Dysfunctional patterns can greatly exacerbate problems. Learning to recognize functional versus destructive patterns is an important skill for managers, team leaders and those involved in resolving conflict. In fact, effective communication is key to all conflict resolution strategies.

This workshop explores communication on both the personal and organizational levels and its effect on team effectiveness, accomplishing goals and resolving conflict.

Workshop Participants Will Learn:

	Elements of interpersonal and organizational communications
	How to recognize communication problems
	Dysfunctional communications behaviors
	How communication effects conflicts
	The many levels of communications
	Common barriers to effective communications

  Who Should Attend?

	Managers and supervisors who wish to understand the effect communication has on their organization
	Anyone wishing to understand the nature of communications in human interactions
	Those planning to attend other conflict related workshops
	Human Resource processionals who deal with organizational communication problems

Workshop Format
This is a highly intensive, highly participative, half-day workshop. Cramby River workshops are designed with the adult learner in mind, and provide as much experiential learning as possible. Didactic material is balanced with interactive exercises, including case studies that are based on real-world situations. In this way, important concepts are reinforced through active participation and relevant problem solving. Additional reference material is available to participants in the form of white papers, reprints, additional case studies and bibliographies.

Workshop Content
A Communications Overview

	Perspectives
	Assumptions
	Diversity
	Cultures
	Filters
	Listening Skills

Paths of Organizational Communications

	Organizational Hierarchies
	Informal Organizations
	Cabals

Nonverbal Communications

	Proxemics: The Use of Space
	Congruence
	Power and The Transactional Analysis Model
	Aggression
	Posturing and Positioning

Agendas

	Unconscious Agendas
	Hidden Agendas
	Open Agendas

Effective Communications Strategies

	Content
	Process
	Space Planning
	The Johari Window
	Meta Messages
	Four Steps to Effective Listening