Being able to effectively negotiate in our best interests is essential to meeting our most basic needs. Yet when we find ourselves in conflict, the impending confrontation often creates anxiety which tends to rob us of the tools we need to negotiate effectively. The result is often poor communication accompanied by either resistive entrenchment or acquiescence.

Conflict is resolved in many arenas and in many ways that vary from simple avoidance to war. Resolution strategies vary depending on the desired outcome. When a continued relationship is an important part of that outcome, Principled Negotiation often becomes the tool of choice for experienced negotiators.

This workshop provides training in this powerful methodology. Resulting skills help participants to positively influence their work environment, create win/win outcomes, gain respect from peers and improve job satisfaction.

Workshop Participants Will Learn:

	The nature of conflict and its positive as well as negative possibilities
	The basic methodology of Principled Negotiation
	Effective negotiation planning techniques
	To replace pre-negotiation confrontation anxiety with positive anticipation
	Win/win strategies applied to both one-on-one and group negotiation situations
	A foundation for more advanced negotiation strategies and tactics

Who Should Attend?

	Team leaders who must accomplish organizational goals while satisfying individual needs
	Managers who must deal with dispute resolution on a regular basis
	Human Resource professionals dealing with organizational change
	Professionals who deal regularly with clients or other organizations and want skills that will help foster good relationships
	Anyone who needs effective dispute resolution skills as part of their job

After presentation and discussion of basic concepts, the primary focus will be preparing for, and then negotiating a conflict based on a real workplace situation. The case study is negotiated on a one-to-one basis with the workshop facilitators assisting with preparations.

Workshop Content
The Basics of Conflict
 The Nature of Conflict
 A Review of Conflict Resolution Strategies
 Introducing Win/Win Concepts

The Idea of Principled Negotiation
 A Look at the Emotional Component
 Positional Vs Principled Negotiation
 Distributive and Integrative Negotiation

Communication Strategies
 Agendas
 Using Body Language to Advantage
 The Transactional Analysis Model

The Main Focus
 Identifying the Issues
 Separating the People From the Problem
 Focusing On Interests
 Using Objective Criteria
 Inventing Options for Mutual Gain

Supporting Tactics
 Going to the Balcony
 Stepping to Their Side of the Table
 Building a Golden Bridge